Basics
Appointment Statuses
Confirmed: Patient has confirmed the appointment via SMS or call.. Cancelled: The appointment was cancelled by the office staff from the EMR. Declined: Patient has declied the appointment. Requested…
Home Page
(1) The Home Page shows all your unread messages and conversations in the main panel so that you can quickly review them in sequence. (2) Click on the double check marks of a single message to mark t…
Maximizing Your Screen Space
(1) To maximize your screen space, you can click on the “3-bar” menu to minimize the menu tab and create more space for your conversation views.
Messenger
(1) If you click on Messenger, (2) you will see a list of all your conversations in the middle column. This includes conversations with Patients and Staff (3) Once you select a conversation, (4) you…
