Updated by Shayan Nafisi
An Automated Survey Request is sent to patients 3hrs. (default) after their visit asking them to give you a rating of 0 (poor) to 10 (great) via text.
An Automated Rating Request link is sent to patients that gave you a survey rating of 9 or 10 via text asking them to give you 1-5 star review which will be posted on your google profile page.
You office manager would be notified for patients that gave you a very low survey rating to get a hold of those patients to resolve the issue that they have with you before they would give you a very low rating or a hard to reverse bad review
To set its settings, go to Settings then click Patient Care Journey
- Go to Settings
- Then click Patient Care Journey
- On the Patient Care Journey Menu, go to Survey/Testimonial and choose after how many hours you would want for the automated survey message be sent
- On the Patient Care Journey Menu, go to Rating Request and choose the survey rating score you would want to be sent with the Rating Request link